Residential Power & Energy Service for Pennsylvania

Helping customers understand the benefits of energy choice

With the advent of energy deregulation, customers have greater options than ever before when it comes to their residential energy service supplier. Our Pennsylvania customers have the power to turn on greater savings on energy rates, better customer service, and the use of renewable energy.

So how do you make an informed choice?

You need a company uniquely situated to provide tailored, one-on-one customer service and affordable Pennsylvania energy rates. Fortunately, Ignite and Stream Energy are here to help. If you’re ready to be enlightened by the advantages our customers enjoy, please visit www.streamenergy.net to learn more about the advantages of being a Stream Energy customer.

Power Service Options for Pennsylvania

Fixed Rate Plan
Rates will be fixed for the specified term, so that you enjoy the peace of mind that comes with price stability. Early Cancellation Fees shall apply as specified in your Disclosures document.

Variable Rate Plan (Month to Month)
Stream Energy’s Variable Price Plan provides you with a flexible plan with no term contract or early termination fee. This plan allows you to pay for your electricity each month at the current cents-per-kWh rate, which may change at any time depending on market conditions.

[ Click here to view rates ]

Customer Disclosure Statement

These documents will help you make an informed decision to take advantage of Stream Energy’s Pennsylvania energy rates. For record-keeping purposes, print a copy of your disclosure statement or contact Stream Energy to request a copy be sent to you via mail.

[ Customer Disclosure Statement ]

Emergency Contacts

In case of emergency or outage, please contact your Electric Distribution Company directly (see the numbers listed below). They are responsible for maintaining the poles and wires, and for responding to emergencies and power outages.

TIP: Keep the contact number of your Electric Distribution Company close to your phone, so you can find it easily should you experience a power disruption.

Duquesne Light Customers

If you have an electric emergency, call Duquesne Light immediately at 1-888-393-7000.
They are available 24/7 to answer your emergency call.

MetEd Customers

If you have an electric emergency, call MetEd immediately at 1-888-544-4877.
They are available 24/7 to answer your emergency call.

PECO Customers

If you have an electric emergency, call PECO immediately at 1-800-841-4141.
They are available 24/7 to answer your emergency call.

PPL Customers

Report emergencies immediately, including downed power lines, by calling 1-800-DIAL-PPL (1-800-342-5775).
When prompted, press 1 for “electrical emergency.”

Frequently Asked Questions

Q: Will the reliability of my electric service change with deregulation?

A: No matter which Electric Generation Supplier you choose, your electricity will continue to be delivered safely and reliably by the Electric Distribution Company, a company still regulated by the PUC.

Q: What has stayed the same in electric service with deregulation?

A: Your current Electric Distribution Company continues to deliver electricity to your home and still responds to service interruptions and maintains the poles and wires. You will continue to receive a bill from your utility company as you have before.

Q: What has changed in electric service with deregulation?

A: You can now choose to buy your electricity from a different electric supplier than the original supplier for your area. These companies are called Electric Generation Suppliers. Ignite’s parent company, Stream Energy, is an Electric Generation Supplier.

Q: Do you offer Budget Billing?

A: Stream Energy offers Budget Billing in both Texas and Georgia. A customer must establish Budget Billing when they become a Stream Energy customer. If the customer is on Budget Billing with their previous provider, they must true-up their account when they switch to Stream Energy. Depending on various factors, including season, this action may cause a credit or debit with the previous provider.

In Pennsylvania where the Utility does the billing, customers will automatically remain on Budget Billing when they switch to Stream Energy. Nothing will change for the customer.

While the Utility also does the billing in Maryland, Budget Billing does not carry over for the energy charges when a customer switches providers. Delivery charges however will remain on Budget Billing. Like in Texas and Georgia, the customer must true-up their account when they switch to Stream Energy. Stream Energy does not offer Budget Billing at this time in Maryland but would like to in the near future.

Whatever market a customer is in, they should always contact their current provider to determine how their budget plan will be impacted by switching to a new provider.

Q: Will Stream Energy offer a different product for R and RH customers?

A: At this time we only offer an R rate option but some RH customers may still find it advantageous to switch to Stream Energy depending on their personal usage pattern.

Q: Is Stream Energy competitive with the PECO RH rates?

A: Since RH rates are based on season and usage, it depends on a combination of both. Stream Energy will historically offer savings for low to average usage levels but it will depend on actual usage by season. RH customers should consider their personal usage patterns before switching to Stream Energy.